Information we collect from youWe collect information when you enquire, purchase something or use our services. This includes using our websites or apps or corresponding with us. In particular:
How we use information and the legal basisWe are allowed to use your data only if we have a proper reason to do so such as:
To fulfil a contract we have with you;
Further details of our legitimate interests:To run and promote our business, we use your information: To provide and improve our products and services as well as to respond to you if you contact us. To record call centre communications, including incoming and outgoing calls and emails, for staff training, quality improvement purposes and establishing facts. When we monitor our websites, social media platforms such as Facebook and Twitter and online services including our mobile app and responses to email marketing. If you post comments online or in other media we may capture this information, contact you, and use it to improve our products and services. To run competitions and promotions and track which offers seem of interest to you. To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us. To send you emails including offers tailored to your perceived preferences we record which emails seem to be of interest to you. To contact you where you provide us with market research feedback or pass this data to a third-party business partner of ours for panel market research analysis. To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where we are required to do so by law we may: Use other organisations to check the validity of the credit or debit card details you use to pay (for further details see “Data sharing” below). To comply with law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters: We keep records and pass your data to sister companies of conservatory insulations and our insurers when necessary (for further details see Data sharing below). We monitor, and record call centre communications, including incoming and outgoing calls and emails. We may verify your identity.
We may, if you give us consentSend you electronic marketing, including promotions and offers, in relation to our products and services.
When the law requires us to process your data we will do so. This can include
Data sharingThe Tile Your Conservatory is in family of companies and shares data only with sister companies and provides support, advisory, IT, safety and security, including CCTV, and other services. Included in our family of companies are
|· Elite Garden Studios||· Tile Your Conservatory|
|· We Need Solar||· Conservatory Insulations|
International transferSometimes we may need to send or store your data outside of the European Economic Area (the EU plus Occasionally we pass data outside the EU to assist in the provision of our contracts and services. While countries outside the EEA do not always have strong data protection laws, we require all services providers to process your information in a secure manner and in accordance with EU law on data protection. We utilise standard means under EU law to legitimise data transfers outside the EEA and will always inform you of the transfer.
Data retentionWe keep your data to enable us to fulfil our contract with you or to provide services, whilst you are an active customer, where required by law or to protect legal rights. We always look to keep your data for the minimum time in line with data protection principles and our processes. For example, we keep: Customer feedback and correspondence with our customer services teams for up to the length of the warranties issued (up to 40 years), depending on the nature of the interaction and any applicable law, such as health and safety. This enables us to respond to any questions or complaints. Information to maintain records according to rules that apply to us. If you unsubscribe from marketing communications we keep a record of this request indefinitely to ensure we do not send you direct marketing again. We may keep your data for longer if we cannot delete it for legal, regulatory or technical reasons.
Your rightsYou have rights over your personal data. You can:
Contact detailsTo exercise any of your rights or to withdraw consent you can mail: firstname.lastname@example.org For any queries relating to data protection please contact email@example.com or by writing to the Data Controller, Tile Your Conservatory Eton House, Eton Hill Road, Manchester M26 2ZT If we make any changes or updates to this notice we will communicate these.
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